Purchase conditions

The prices and conditions of sale are for informational purposes only and may be modified in response to market fluctuations. However, placing the order by completing the purchase form implies compliance with the price offered and with the general conditions of sale in force at this specific time. Once the order has been formalized, the purchase will be deemed to have been completed in full, with all the legal guarantees that protect the purchasing consumer, and from that moment on the prices and conditions will be contractual in nature, and may not be modified without the express agreement of both contracting parties.

Shipping

All shipments are made urgently 24 hours (peninsula) and 48 hours (Balearic Islands). We cannot guarantee these delivery times, although we try to ensure that the transport company meets them whenever possible.

Delivery times will depend on the availability of each product, which is indicated on each and every one of the products offered. For orders that include several items, a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.

The customer will have 24 hours to check the integrity of all the components of the order and to verify that everything they should be included in the included products. After these 24 hours, the shipment will be considered accepted and no claims will be accepted for damage or failures with the shipment.

An order will be considered delivered when the delivery receipt is signed by the customer. It is within the next 24 hours that the client must verify the products upon receipt and expose any objections that may exist.

In case you receive a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident from the transport company. In the same way, it is advisable to leave a record to the transport company:

Nacex: 900 100 000

You must then tell us your case using our contact form by clicking here, indicating the order number and the problem you are presenting. Once the incident is received, a new shipment will be processed if your case requires it.

Returns

agbarcelona.com offers the possibility of returning products within the first 7 days, for whatever reason, counting from the date of receipt of the merchandise by the customer, and as long as the conditions set out on this page are met. .

Return conditions for private customers

Returns of the following products will not be accepted, as established by LAW 47/2002, of December 19, reforming Law 7/1996, of January 15, on the Regulation of Retail Trade, for the transposition to the Spanish legal system of Directive 97/7/EC, regarding distance contracts, and for the adaptation of the Law to various Community Directives.

Products subject to fluctuations in financial market coefficients that the seller cannot control.

Products made to consumer specifications or clearly personalized, specifically assembled to a specified design in a configuration, or that, by their nature, cannot be returned or may deteriorate or expire quickly.

Article 45. Exceptions to the right of withdrawal.

Unless otherwise agreed, the provisions of the previous article will not be applicable to the following contracts:

• Contracts for the supply of goods whose price is subject to fluctuations in financial market coefficients that the seller cannot control.
• Contracts for the supply of goods made to the consumer's specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly.
• Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for use permanent.
• Contracts for the supply of daily press, periodicals and magazines

To make a return you must contact us to fill out the return request. Once this request has been completed, you will be assigned a return number and the shipping information will be indicated.

All merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with seals or adhesive transport tapes. Otherwise agbarcelona.com reserves the right to reject the return.

Returns must be delivered to the destination within 7 days from the date of acceptance of the return. Otherwise it will be rejected and returned.

Once the merchandise has been received and it has been verified that it is in perfect condition, the refund of the amount will be processed if indicated.

Transportation costs incurred for the return will be borne by the customer.

Credit payments via bank transfer for returns will have a maximum period of 30 days for administrative procedures, although we try not to take more than 7 days.

Return conditions for companies

Only returns of unsealed material in perfect condition will be accepted within 7 days of receipt.

Such returns will be processed as commercial returns, since there is no law that regulates the rights of returns between companies and said procedures are regulated according to the conditions of agbarcelona.com

Products in blister or heat-sealed packaging, and other products that have a broken factory security seal, cannot be returned; such as motherboards with unsealed cables, monitors, printers, memory cards, etc.

These conditions do not nullify the right to guarantee or exchange defective products as stipulated in the manufacturer's guarantee. agbarcelona.com reserves the right to deny the return if any anomaly is detected in the returned product.

Order cancellations

Those order cancellations that involve a return to the customer and that are by bank transfer will have a maximum period of 30 days for administrative procedures, although we try to ensure that the period is not longer than 7 days.